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Product · SARFAESI Workflow

13(2) → 13(4) → possession → recovery, on the clock.

The recovery workflow Indian banks, NBFCs and ARCs run every day — automated end-to-end, with the regulatory clock computed for you.

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The problem

Why SARFAESI portfolios miss timelines.

The act doesn't fail teams. The tooling around it does — clocks aren't computed, evidence isn't assembled, escalations don't fire until the window has already closed.

  • 60-day clocks slip without anyone noticing

    13(2) served, then forgotten. Day 61 arrives and the team realises 13(4) wasn't moved on time. Another quarter, another miss on the recovery target.

  • Aging buckets exist only at quarter-end

    How many SARFAESI matters are in the 60+ day bucket right now? Nobody knows until finance compiles the quarterly NPA report — by then it's too late to escalate.

  • Possession evidence scattered across email

    Panchnama in counsel's inbox, photographs on the recovery officer's phone, inventory typed into a Word doc nobody named consistently. When the SA is filed, the bundle takes a week to assemble.

  • Statutory clocks compete with each other

    60-day SARFAESI window. 30-day DRAT appeal. Limitation under the Limitation Act. Each one ticks independently, and the team has to remember which applies to which matter — until they don't.

Capabilities

What the SARFAESI module gives the recovery team.

Built with banks, NBFCs and ARC operators to match how the workflow actually runs — not how a generic case-management tool guesses it runs.

  • Full 13(2) → 13(4) → possession → recovery flow

    One workflow, six stages, every transition logged. Move a matter from 13(2) issued to 13(4) possession in two clicks; system records the actor, the date, and the underlying notice.

  • Aging buckets, live

    0–30, 31–60, 60+ days at the 13(2) stage. Same buckets at 13(4), at SA-pending, at recovery-pending. Filter the ledger by bucket; export for the NPA review.

  • Regulatory-clock compliance

    60-day clock starts on confirmed Speed Post / RPAD delivery, pauses on ad-interim orders, resumes when the order is vacated. The clock the regulator expects, computed automatically.

  • Deadline alerts that actually work

    T-7, T-2, T-0 alerts to the case manager and legal head; escalation to the recovery head if the action item still hasn't moved at T-1. Channels: email, in-app, SMS, WhatsApp.

  • Defendant tracking

    PAN · CIN · GSTIN · DIN linked to the borrower entity. Every matter against the same defendant rolls up under one record — adverse-party radar across the portfolio.

  • Document vault per matter

    Demand notice, postal acknowledgement, panchnama, possession photographs, auction notice, sale certificate. Versioned, watermarked, audit-ready, regulator-exportable.

The flow

Six stages, one workflow, one audit trail.

Every stage transition captures actor, timestamp and underlying document — the audit trail RBI inspections expect, without a quarter-end fire drill.

StageWindowWhat happens
13(2) Demand noticeDay 0Notice generated from the loan-account record, served by Speed Post / RPAD. Statutory 60-day clock starts on confirmed delivery.
60-day windowDay 1 → 60Borrower's window to repay or represent. System tracks objections, replies, and any ad-interim orders that pause the clock.
13(4) PossessionDay 60 → 90Symbolic or physical possession of secured asset. Inventory, panchnama, photographs and witness particulars captured into the matter vault.
DRT — Securitisation ApplicationIf borrower files SABorrower's SA before DRT. Hearing track switches to the Hearings module; outcome flows back into the SARFAESI ledger.
Recovery / salePost-possessionAuction notice, reserve price, e-auction outcome, sale certificate, sale-proceeds reconciliation against the loan account.
DRAT appeal (if any)Disposed → 30 daysAppeal track. Pre-deposit calculation, limitation clock, appeal-grounds drafted in the Notebook from the SA order.
Voice from the field

Why the SARFAESI module is the wedge for BFSI.

“Two extra quarters of timeline visibility on SARFAESI matters in week one. The 60-day clock used to be tribal knowledge. Now it’s on every recovery officer’s screen, and the audit trail prints itself.”
Head of Legal Operations · top-10 Indian NBFC
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